Terms of service

OVERVIEW

Welcome to The Long Walk shop. "We", "us" and "our" refer to The Long Walk Trust (ABN 68 487 113 378), trading as The Long Walk. We operate this store, powered by Shopify, to sell merchandise in support of our work.

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy, set out your rights and responsibilities when using this store. By using the store, you agree to these Terms. If you don't agree, please don't use the store.

1. Using This Store

You must be at least 18 to make a purchase, or have a parent or guardian's permission. You're responsible for the accuracy of the information you provide (name, address, payment details) and for keeping any account details secure.

2. Our Products

We try to represent our merchandise accurately, but colours and details may look slightly different depending on your screen. Products, prices, and descriptions may change or be discontinued without notice.

3. Orders and Payment

Placing an order is an offer to buy, which we may accept or decline. Orders are confirmed once payment is processed. Please check your order carefully — we may not be able to make changes once it's confirmed. All prices are in Australian dollars and GST unless stated otherwise.

4. Shipping

See our Shipping Policy for delivery timeframes and costs. Delivery estimates aren't guaranteed, and once an order is handed to the carrier, we're not responsible for delays outside our control.

5. Returns and Refunds

See our Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for goods that are faulty, not as described, or don't do what they're meant to do.

6. Intellectual Property

The Long Walk name, logo, branding, and site content belong to us or our licensors and are protected by copyright and trademark law. You may view and use this content for personal, non-commercial use only — please don't copy, reproduce, or reuse it without our written permission.

7. Third-Party Links

Our store may link to third-party websites (for example, social media or payment providers). We don't control and aren't responsible for their content or practices. Any dealings with third parties are between you and them.

8. Our Relationship With Shopify

This store is powered by Shopify, which helps us provide our Services to you. However, any purchase you make is made directly with The Long Walk, not Shopify. Shopify is not responsible for any aspect of sales between you and us, including any loss or damage arising from products purchased.

9. Privacy

Personal information collected through this store is handled under our Privacy Policy. Because the store runs on Shopify, some information is also processed by Shopify under its own privacy policy.

10. Liability

To the extent permitted by law, we aren't liable for indirect or consequential loss arising from your use of this store. Nothing in these Terms excludes, restricts, or limits any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded.

11. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page. Continued use of the store after changes are posted means you accept the update.

12. Contact Us

Questions about these Terms can be sent to:

The Long Walk yarn@thelongwalk.com.au ABN 68 487 113 378